FAQ's & Help

Follow these steps to add an email account on your iOS device.

1. Tap Settings
2. Scroll down and tap Mail, Contacts, Calendar
3. Tap Add Account
4. Select Other
5. Press Add mail Account
6. Enter your email details details & tap Next 
7. Enter your incoming mail server settings as per details provided
   1. Host name "mail.yourdomain.com.au"
   2. User Name: "you@yourdomain.com.au"
   3. Password: provided
8. Enter your outgoing Mail server settings
   1. Host name "mail.yourdomain.com.au"
   2. User Name: "you@yourdomain.com.au"
   3. Password: provided

Your e-mail will be Verified, check settings are ok and mail is sending/receiving

If your experiencing problems

Check that your not using ssl unless you own one and that the Authentication is set as password

1. Tap Settings
2. Scroll down and tap Mail, Contacts, Calendar
3. Tap on the email with problems
4. Tap on the Account
5. Scroll down to Outgoing Mail Server and tap
6. Tap on Primary Server
7. Scroll down to use SSL
8. Ensure Authentication is set as "Password"
9. Incoming Server: mail.domain.com.au
   IMAP Port: 993
   POP3 Port: 995
   Outgoing Server: mail.domain.com.au
   SMTP Port: 465